1. Business Information
Site name: Unchained Hair Studio
Contact Information:
Email: hello@unchained.hair
Phone: +351 931 879 057
Phisical Address:
Avenida Descobertas 19B
2670-383 Infantado, Loures, Portugal
2. Product Information
Product Descriptions:
We provide detailed product descriptions and images on our website. While we strive to ensure the accuracy of these descriptions and images, we do not warrant that the product descriptions or other content on our website are entirely accurate, complete, reliable, current, or error-free.
Pricing:
All prices displayed on our website are inclusive of VAT. Shipping costs are calculated and displayed on the checkout page. From time to time, we may offer promotions, sales, discount coupons, and other special pricing rules.
3. Order Information
Order Process:
Orders are processed and confirmed automatically through WooCommerce. Payments are accepted via various secure methods including credit cards, MBWay, Multibanco (available for Portuguese clients only), Google Pay, and Apple Pay. Please note that there may be delays in shipping due to stock availability.
Payment Terms:
We accept the following payment methods:
- Credit Cards
- MBWay (for Portuguese clients)
- Multibanco (for Portuguese clients)
- Google Pay
- Apple Pay
Payments are processed securely in accordance with WooCommerce policies. We ensure that all payment processing is secure and compliant with industry standards.
4. Shipping and Delivery
Shipping Policies:
Shipping costs are automatically calculated on the checkout page based on the volume and weight of the order. Our shipping is handled by CTT (the post office of Portugal) and their international partners.
| Region | Weight Range | CTT Rate | UPS Rate (if applicable) | Delivery Time |
|---|---|---|---|---|
| Portugal | 0 to 1kg | €5.50 | – | ~3-10 business days |
| 1.01kg to 2kg | €7.80 | – | ~3-10 business days | |
| 2.01kg to 5kg | €9.20 + €2.60 (domicílio) | – | ~3-10 business days | |
| 5.01kg to 10kg | €13.65 + €2.95 (domicílio) | – | ~3-10 business days | |
| Portugal (Mainland to Azores) | 0 to 2kg | €11.25 | – | ~7-15 business days |
| 2.01kg to 4kg | €14.85 | – | ~7-15 business days | |
| 4.01kg to 5kg | €15.80 | – | ~7-15 business days | |
| 5.01kg to 10kg | €26.50 | – | ~7-15 business days | |
| Portugal (Mainland to Madeira) | 0 to 2kg | €10.30 | – | ~5 business days |
| 2.01kg to 4kg | €15.05 | – | ~5 business days | |
| 4.01kg to 5kg | €15.70 | – | ~5 business days | |
| 5.01kg to 10kg | €26.20 | – | ~5 business days | |
| Europe | 0 to 0.5kg | €9.95 | – | ~5-10 business days |
| 0.501kg to 1kg | €13.95 | – | ~5-10 business days | |
| 1.01kg to 2kg | €20.85 | – | ~5-10 business days | |
| Rest of the World (Excl. USA) | 0 to 0.5kg | €13.70 | – | ~5-15 business days |
| 0.501kg to 1kg | €22.55 | – | ~5-15 business days | |
| 1.01kg to 2kg | €34.60 | – | ~5-15 business days | |
| USA | 0 to 0.5kg | €16.30 | – | ~5-15 business days |
| 0.501kg to 1kg | €26.20 | – | ~5-15 business days | |
| 1.01kg to 2kg | €37.20 | – | ~5-15 business days |
Delivery Issues:
In the event of a delivery delay, we will inform the customer as soon as possible. If a package is lost or damaged during shipment, please contact us immediately at hello@unchained.hair so we can address the issue appropriately.
5. Returns and Refunds
Return Policy:
Customers may return items within 14 days of receiving them. Items must be returned in their original condition. Please contact us at hello@unchained.hair for return instructions. Non-returnable items include (add any specific non-returnable items here).
Refund Policy:
To request a refund, please email us with proof of purchase at hello@unchained.hair. Refunds will be processed using the original payment method.
6. Privacy and Security
Privacy Policy:
We handle customer data with the utmost care and do not share it with third parties without consent. For more information, please see our Privacy Policy.
Security:
We implement a variety of security measures to ensure the safety of your personal information. All payment information is processed securely.
7. Intellectual Property
Intellectual Property:
All content, including images, on our website is the property of Unchained Hair Studio and may not be used without our express written consent.
8. Limitation of Liability
Limitation of Liability:
Unchained Hair Studio shall not be liable for any damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Unchained Hair Studio has been advised of the possibility of such damages.
9. Governing Law
Governing Law:
These terms and conditions are governed by and construed in accordance with the laws of Portugal.
10. Additional Information
User Conduct:
Users are prohibited from using the site to commit any illegal activities, transmit any harmful content, or engage in any behavior that is disruptive or damaging to the site or its users.
11. Changes to Terms
These terms and conditions may be updated without prior notification. Please check this page regularly for updates.